Return and Refund Policy
What is your return policy?
Love It, Or Your Money Back. Guaranteed. Hassle free, no questions asked returns. We stand behind our goods and services and want our customers to be nothing short of satisfied. We make it a priority to take care of our customers and exceed their expectations.
Is there a time limit?
Yes, you must initiate your return no later than 30 days after receiving your order.
How do I initiate a return?
Simply send us a quick message letting us know you wish to return, and we will provide you with the return address.
When will I receive my refund?
Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt.
Where will you refund my money?
Refunds will always be returned to your original method of payment - no exceptions.
Who pays the shipping return fees?
petplanters.com does not provide prepaid return labels.
Are there restocking fees?
No.
What if the item has been used?
All returned items must be in perfect resalable condition. We do not resell opened products. If the returned item is deemed to not be in a resalable condition, we reserve the right to refuse a refund. Eg: writing on the packaging.
Cancellation & Order Edits
What is your cancellation policy?
Typically, orders can be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated and the cancelation window is extremely short. A return must be initiated if your order is past its cancelation period.
Can I add items to an existing order?
No, unfortunately, our system doesn't support edits. You must contact us in order to cancel the existing order if possible and a new order must be placed.
Love It, Or Your Money Back. Guaranteed. Hassle free, no questions asked returns. We stand behind our goods and services and want our customers to be nothing short of satisfied. We make it a priority to take care of our customers and exceed their expectations.
Is there a time limit?
Yes, you must initiate your return no later than 30 days after receiving your order.
How do I initiate a return?
Simply send us a quick message letting us know you wish to return, and we will provide you with the return address.
When will I receive my refund?
Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt.
Where will you refund my money?
Refunds will always be returned to your original method of payment - no exceptions.
Who pays the shipping return fees?
petplanters.com does not provide prepaid return labels.
Are there restocking fees?
No.
What if the item has been used?
All returned items must be in perfect resalable condition. We do not resell opened products. If the returned item is deemed to not be in a resalable condition, we reserve the right to refuse a refund. Eg: writing on the packaging.
Cancellation & Order Edits
What is your cancellation policy?
Typically, orders can be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated and the cancelation window is extremely short. A return must be initiated if your order is past its cancelation period.
Can I add items to an existing order?
No, unfortunately, our system doesn't support edits. You must contact us in order to cancel the existing order if possible and a new order must be placed.